Terms of service

terms of service

Introduction

MIJ FACTORY HARAJUKU is an online shopping service (hereinafter referred to as the "Service") provided by Real Factory Co., Ltd. (hereinafter referred to as the "Company") on this website. , you will be required to agree to these Terms of Use (hereinafter referred to as the "Terms").


(Scope of this agreement)
Article 1
1. The purpose of this agreement is to define the rights and obligations between the Company and users regarding the provision and use of this service, and it is applied to all relationships related to the use of this service between the Company and users. increase. In addition, various notices that the Company gives to users, and terms of use, etc. separately established by the Company in addition to these Terms (hereinafter collectively referred to as "Terms of Use, etc.") Regardless, it constitutes a part of this agreement, and if the provisions of this agreement differ from the provisions of the terms of use, etc., the provisions of the terms of use, etc. shall take precedence.

2. If this agreement is translated into a language other than Japanese and presented, and if the Japanese version conflicts with them, the Japanese version of this agreement will take precedence.


(Changes to these Terms)
Article 2
1. The Company may change these Terms without notifying the User or obtaining prior consent from the User. However, in the case of causing serious disadvantages to the user, the Company shall notify the user with a reasonable period of time in advance.

2. In the event that the Company modifies the Terms of Use, the Company will post a notice to that effect on the top page of the Site and post the revised Terms of Use on the Site.・Please be sure to check the information on the page. If you use this site after we have stated that the terms have been changed and posted the changed terms on this site, the user will be deemed to have agreed to the changed terms. considered.


(Use of this service)
Article 3
1. The user agrees to use this service by complying with this agreement and the "User Guide" etc. described on this site separately determined by our company.

2. The Company may change the content of the Service, or suspend or terminate the Service at its own convenience without prior notice to the User. However, if the Company determines that the change, suspension or termination of the content of this service is important to the user, the user will be notified on this site. The Company shall not be liable for any direct or indirect damage caused by the Company changing the content of the service, or by suspending or terminating the service.


(user)
Article 4
1. "User" means a person who uses this service on this site, and when using this service, the user is deemed to have agreed to this agreement.


(Suspension of provision of this service, cancellation of purchase application)
Article 5
1. If the user falls under any of the following items, the Company may suspend the provision of the Service to the user or not approve the purchase application without prior notice to the user. We assume that we can.
(1) When it is found that the provision of this service has been suspended or the purchase application has been canceled due to violation of this agreement in the past
(2) When there is a delay in fulfillment of payment obligations such as fees related to this service or other defaults
(3) If any of the "prohibited actions" listed in Article 6 is done
(4) When it turns out that there is a false fact in the registered items
(5) When there is no response for 14 days or more to inquiries from the Company and other communications requesting answers
(6) In addition, when the Company determines that the use of this service is not appropriate.
(7) When the User is a minor, a guardian of an adult, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, guardian, curator, or assistant.
(8) Being an anti-social force, etc. (meaning an organized crime group, a member of an anti-social force, an anti-social force, or any other equivalent person; the same shall apply hereinafter), or maintaining, operating, or managing an anti-social force, etc. through funding or other means; If the Company determines that there is some kind of interaction or involvement with anti-social forces, such as cooperating with or participating in
(9) In case of violation of any provision of these Terms


(Prohibited matter)
Article 6
1. The user shall not perform the following acts when using this service. In addition, the Company may take necessary measures to prevent users from performing the following acts.
(1) Acts of applying for false information regarding the items registered at the time of purchase application
(2) Acts of using this service by illegally using a credit card
(3) Acts that cause inconvenience, disadvantage, or damage to other users, third parties, or our company, or acts that may cause them
(4) Acts that infringe or may infringe the trademark rights, copyrights, privacy or other rights or interests of other users, third parties or our company
(5) Criminal acts, acts contrary to public order and morals, acts that violate other laws and regulations, or acts that are likely to do so
(6) Acts that may interfere with the Service, such as acts that interfere with the operation or business of the Service
(7) Acts that interfere with the access or operation of other users
(8) Acts of illegally accessing or attempting to illegally access the Site or other computer systems or networks connected to the Site;
(9) Acts of applying for purchase for the purpose of reselling to a third party
(10) Acts of pretending to be a third party
(11) Acts that directly or indirectly cause or facilitate the acts of the preceding items
(12) Other acts that the Company deems inappropriate

2. If the user commits any of the above acts, the user shall be held criminally or civilly liable under the provisions of laws such as criminal law, unauthorized computer access law, trademark law, copyright law, civil law or commercial law. You may lose.


(Copyright)
Article 7
1. All images, illustrations, characters, logo marks, comments, and other information provided by the Company (hereinafter referred to as "Information, etc.") are provided by the Company based on the permission obtained from the right holder of the information, etc. Users may not use such information, etc. without obtaining the permission of the right holder, regardless of whether it is for free or for a fee. A license to use the Service does not imply a license to use intellectual property rights of the Company or its licensors relating to the Company Website or the Service.

2. If a problem arises between the user and the right holder or a third party as a result of the user violating this article, the user shall solve the problem at his/her own responsibility and expense, and shall not cause any trouble or damage to the company. shall not be given.


(User information (personal information))
Article 8
1. User information obtained by the Company through the use of this service will be used for the following purposes.
(1) To confirm and deliver applications for products and services purchased or registered; To accept registrations related to this service and to verify identity; To confirm and deliver product purchases; To confirm applications for e-mail delivery services and to deliver e-mails

(2) To provide and improve the products and services you are using, and to develop new services ・To maintain and improve the content of products, services, websites, etc. To customize for each customer ・To investigate the customer's satisfaction with the information and products ordered by the customer

(3) Others ・To provide guidance and respond to inquiries regarding this service ・To respond to acts that violate our "Terms of Use" regarding this service ・Our "Terms of Use" regarding this service etc.” ・For purposes of use incidental to the purposes of use set forth in this Article

2.In order to ensure security, the Company uses SSL (Secure Socket Layer) technology when entering credit card numbers, etc., in order to prevent interception, interference, or falsification of such information.


(Purchase of goods)
Article 9
1. Users can purchase products from this site using this service.

2. If the user wishes to purchase a product, the user shall apply for the purchase of the product according to the method specified by the Company.

3. In response to the application in the preceding paragraph, after the user presses the "confirm order" button, the user's application is accepted when the message "order confirmed" is displayed. , a sales contract (hereinafter referred to as the "Contract") regarding the product, etc. shall be established between the user and the Company.

4. Delivery of products by this service shall be limited to within Japan.

5. After the conclusion of this contract, except for the cases described in Article 12, the user may not cancel the contract or return or exchange the product.


(Cancellation of contract)
Article 10
1. In the event of any of the following reasons, the Company will terminate this Agreement after giving prior notice to the contact information such as the e-mail address or telephone number that the User applied for when registering or applying for purchase. We shall be able to
(1) When the User violates these Terms
(2) When the credit card company that used the credit card company contacts the user after the user has applied for payment by credit card, etc.
(3) When the Company recognizes that the user's ability to pay has been compromised;
(4) When the product cannot be delivered due to unforeseen circumstances or the product being out of stock.
(5) When the product cannot be received for two weeks or more after the product is shipped due to reasons such as the user's address being unknown due to a user's relocation or an error in entering the address, etc., or due to long-term absence.
(6) When the Company determines that it is difficult to deliver the product or that there is no purchase intention due to repeated long-term absence or refusal to receive the product

2. Notwithstanding the provisions of the preceding paragraph, in the event of fraudulent or inappropriate behavior regarding the use of the Service, the Company may cancel or terminate this Agreement or take other appropriate measures.

3. The user shall bear the costs incurred by the Company due to the cancellation or termination of the contract under this article.


(payment)
Article 11
1. Upon the conclusion of this Agreement, the User shall pay to the Company the total amount of the purchase price of the Products, etc., consumption tax and shipping costs (hereinafter referred to as the "Price, etc.").

2. The user shall pay the price, etc., using a credit card in the name of the user, and the details of payment shall be subject to the terms of a separate contract between the user and the card company. In addition, if a dispute arises between the user and the credit card company, etc., it shall be resolved by both parties, and the Company shall not be held responsible.


(Claiming for payment when a request for cancellation of sales is made)
Article 11-2
1. In cases where credit card information is used illegally, etc., if the credit card company requests us to cancel sales of products, etc., our company or a company entrusted by our company will The purchase price of the product, etc. shall be billed to the contact information such as the address, telephone number, etc. entered as the orderer information or delivery destination information when registering as a member or purchasing the product, and the user shall agree to this in advance.


(Return and exchange of goods)
Article 12
1. If the delivered product is damaged, soiled, wrong, or has other obvious defects (hereinafter referred to as "defects, etc."), the user will notify us by e-mail within 7 days from the date of delivery of the unused product. Alternatively, the product can be returned or exchanged only when the phone contact reaches us.

2. If the user returns the product to us without contacting us as described in the preceding paragraph, we will not exchange or refund the product. In this case, if there is an expense due to receiving the returned product (for example, if there is a charge due to "postage cash on delivery" etc.), and if you wish to send it again, etc. , the Company shall be able to claim this from the user who returned the product.

3. We do not accept cancellation of the contract or return/exchange of products due to circumstances on the part of the user, such as an order mistake or lack of confirmation of size, etc. However, in the event that the contract is canceled and a return or exchange is made for any reason not attributable to our company, the original shipping and handling charges for the product will not be refunded. The user who returned the product shall bear all the costs such as the shipping fee and the refund handling fee when the product is returned.


(Information management)
Article 13
1. When posting impressions, opinions, and other information received from users on this site, if any of the following items apply, we will not notify the user at our discretion. It is assumed that this can be deleted.
(1) When it is recognized that the information in question clearly infringes the copyright or other rights of the Company or a third party, or damages the honor or credibility of the Company or a third party;
(2) If the Company receives a warning from the third party that the information in question infringes the third party's copyright or other rights, or damages the third party's reputation or credibility.
(3) If it is found to be in violation of Japanese or applicable foreign laws and regulations
(4) When receiving an order or instruction, etc. to delete from a government office or public institution based on legal grounds
(5) In addition, when the Company determines that it is inappropriate for the operation of this service


(User Responsibility)
Article 14
1. If the user causes damage to the Company in connection with the use of this service, the user shall compensate for this.

2. If the user causes damage to a third party in connection with the use of this service, the user shall resolve it at his/her own responsibility and expense.


(stop service)
Article 15
1. If any of the following items apply, the Company may take measures such as suspending or suspending the provision of all or part of the Service without prior notice to the User. increase. We are not responsible for any damages caused to users as a result. In addition, if the Company determines that suspension or termination of the provision of all or part of the Service may cause a great deal of inconvenience to the User, and if it is possible to contact and notify in advance, We will notify you of this in advance on this site.
(1) When necessary for regular maintenance and emergency maintenance of the system for operating this site
(2) When it becomes difficult to provide the Service due to an earthquake, lightning strike, fire, power outage, sabotage by a third party, etc.
(3) When it is judged that there is a risk of hindrance to the operation of this service, such as concentration of load on the system or communication line
(4) In addition, when the Company determines that it is unavoidable to stop the system.


(Contact from our company)
Article 16
1. The Company shall contact the User as follows.
(1) After confirming the order from the user, we will send an order confirmation email to the email address applied at the time of registration or purchase application.
(2) When the product ordered by the user is shipped, a shipping information email will be sent to the email address applied for at the time of registration or purchase application.
(3) After obtaining permission from the user, we will send e-mails containing information on new products, campaigns, e-mail magazines, etc. to the e-mail address applied at the time of registration or purchase application.
(4) If a product that has been shipped is returned due to "long absence", "address unknown", "refusal to receive", etc., please contact the e-mail address or phone number applied at the time of registration or purchase application for confirmation. To do.
(5) In the event that there is a serious problem related to the content of the product, sales, etc. or a matter that the Company deems necessary to be notified, it will be notified on this site, or if the user applied for it at the time of registration or application for purchase. We will contact you by email address or phone number.
(6) When the Company uses information such as opinions, impressions, or questionnaire responses from users, which can be used as effective information when selling products to other users, by posting it on this site, etc. If it is necessary to separately obtain permission from the user, we will contact the e-mail address or telephone number applied at the time of registration or purchase application.
(7) Any communication or notification from the Company other than the above shall be made in accordance with the method specified by the Company.


(Disclaimer)
Article 17
1. The Company does not guarantee that the Service conforms to the user's specific purpose, has the expected commercial value, accuracy, usefulness, functions, etc., and does not infringe on the rights of third parties. It is not intended to

2. The Company may suspend part or If all services stop, we will not be held responsible for any damage caused to the user.

3. The Company shall not be held responsible for any damages caused by the User's violation of these Terms, etc.

4. The Company shall not be held responsible for any disputes arising between users and other users or third parties in connection with the use of this service.

5. User's usage environment for computers, communication devices, software, applications, etc. for using this service (hereinafter referred to as "user's usage environment, etc."), and all matters for using the usage environment The user shall be responsible for the cost of

6. The Company shall not be held responsible for any damages caused by the Service due to the User's usage environment, etc.

7. The Company does not guarantee that harmful items such as computer viruses are not included in e-mails, contents, etc. sent from this site, servers, domains, etc.

8. The Company may provide users with information, etc. as appropriate, but shall not be held responsible for any consequences arising from such information, etc.

9. The User shall use the browser recommended by the Company as the browser for using the Service. We are not responsible for any problems caused by using browsers other than those specified by us.

10. In the event that the Company is responsible for the use of the Service by the User, the Company shall compensate the User for damages limited to the normal and direct range that actually occurred to the User, except in cases of intentional or gross negligence on the part of the Company. shall be However, we will not be held responsible for any damage caused by special circumstances, even if the occurrence of such damage is foreseen or could be foreseen.


(Prohibition of transfer of rights and obligations)
Article 18
1. Users may not transfer, assign or otherwise dispose of rights and obligations under these Terms to a third party.


(others)
Article 19
1. In principle, the method of contact between the Company and the user shall be by e-mail and telephone.

2. The use of this service and the application and interpretation of this agreement shall be governed by the laws of Japan. In the event that a lawsuit arises regarding this agreement, etc., the Tokyo Summary Court or the Tokyo District Court shall be the first instance. shall be the exclusive agreed jurisdictional court.